Rental & Kit-Up Category
Cancellation Eligibility:
- Items in the Rental & Kit-Up category can be cancelled if the orders haven't been dispatched yet.
Refund Process:
- Orders placed through an online wallet will be credited to the wallet, or the money will be automatically applied to the original payment method within 3 to 5 working days.
Cancellation Fees:
- No cancellation fees shall be levied for cancellations made before the dispatch of an order, per our policy.
Cancellation Process (Orders not Dispatched Yet):
- To cancel orders that haven't been dispatched yet, follow these steps:
- Go to My Orders.
- Select the item you want to cancel and click "Cancel Order."
Non-Cancelable Orders (Once Dispatched):
- Orders that have been dispatched cannot be canceled.
Contact Information:
- For any order-related issues, please call the customer care number provided.
Fitness & Hubo Plans Category
Non-Cancelable Items:
- Equipment and Diet Plans in the Fitness & Hubo Plans category, once purchased, cannot be canceled.
Diet Plan Service Fee:
- The service fee for diet plans is non-refundable and non-transferable at the client's request under any circumstances.
Results Disclaimer:
- Please note that the results of diet plans may vary based on age, genetics, medical conditions, activity, gender, and compliance with the diet.
Contact Information:
If you have any questions or require assistance, please contact our customer support team at +91-7090606888.
Changes to this Cancellation Policy:
Nair and Pereira Private Limited reserves the right to amend or update this cancellation policy at any time. Any changes will be posted on our website/app with the revised effective date.
By placing an order or purchasing a plan, you acknowledge and agree to this cancellation policy.